Water Sector Reform Expert for USAID/Jordan Verification of Benchmarks

Amman, Jordan

About The Kaizen Company

The Kaizen Company (Kaizen) is an international development consulting firm and an incubator for innovative, scalable solutions that address emerging market challenges and opportunities. Our proven solutions catalyze locally driven organizational and institutional performance improvements and establish communities of practice that facilitate peer-to-peer learning and the achievement of shared goals. We aspire to transform the nature and impact of development assistance and work to strengthen organizations and institutions through innovative approaches to organizational development, reform, and change.

Jordan Monitoring, Evaluation, and Learning Activity Overview

The Jordan Monitoring, Evaluation, and Learning Activity (“the Activity”) is designed to ensure USAID’s activities in Jordan achieve their intended results through monitoring and evaluation, strategic assessments, and USAID’s Collaborating, Learning, and Adapting approach (CLA). The Activity helps USAID create a dynamic learning environment among development actors focused on innovation, quality MEL practices, and knowledge sharing. Through the Activity Accelerator, a rapid procurement mechanism, a cohort of Jordanian firms work with the Activity team to successfully deliver projects while simultaneously strengthening their management and compliance systems. This approach provides USAID with high-quality MEL services across its portfolio, builds the capacity of local MEL organizations, and ensures USAID programs meaningfully empower and enhance local participation. The Activity team ensures program sustainability by building the technical and institutional capacity of one or more local organizations to be capable of managing the MEL contract that follows the Activity.


USAID/Jordan has committed to supporting reforms in both the water and public sector. As part of their engagement in these areas, USAID requested that the Activity support in a verification assignment. The goal of the assignment is to measure the progress of water and public sector reform against benchmarks for select indicators, while providing recommendations on improved implementation if benchmarks are not met. The verification exercise will directly contribute to adaptive management in the implementation approaches used to achieve reform.

The Activity is seeking a Water Sector Reform Expert to review and verify the data collected from the partners.  This assignment is for approximately 120 days between December 2022 and November 2023.

Roles & Responsibilities:

Responsibilities and tasks will include, but are not limited to:

  • Review background documents to better understand the scope and key requirements. The desk review will inform the initial design of the data verification method, however, will be an integral and continual part of the verification process. This includes reviewing documents developed by numerous stakeholders, including USAID, IPs, and the GOJ.  Review and verify the data collected from partners and USAID funded activities.
  • Track and compile the data received on non-revenue water (NRW) calculations and measurements and the operation and maintenance cost recovery.
  • Support in finalizing the verification design and methodology and writing the Inception Report.
  • Support in the consultation sessions with relevant USAID and other U.S. Embassy staff, in addition to consultations with the relevant stakeholders implementing the reform activities. 
  • Contribute to the analysis and reporting writing to outline the progress in achieving the benchmarks and provide recommendations on improved implementation.
  • Support the assessment team in briefings and presentations.


  • Holds a university degree, preferably in engineering or economics.
  • S/he should have at least 15 years of experience working in the water sector reform.
  • Knowledge of the water sector issues and challenges in the Middle East and Jordan
  • S/he should have a demonstrated capacity to deal with senior-level government and donor officials and experience in working in politically sensitive environments.
  • Must be able to provide technical advice and guidance to stakeholders and USAID Implementing partners as needed.
  • Fluency in written and spoken English and Arabic.

For candidates applying for positions based in Kaizen's office in Washington, DC, we utilize career.place to mitigate bias in the recruitment process. Upon submitting an application, candidates will receive an email from career.place, prompting them to go through the anonymous screening. In order to be considered for a role, candidates must respond to career.place and proceed with the application. We do not currently use career.place for project positions outside of the United States.

At Kaizen, A Tetra Tech Company, we find strength in our diversity. We are committed to creating and sustaining an inclusive working environment in which everyone has an equal opportunity to fulfill their potential. We know that we can only do development differently if we are open to and inclusive of new and unique perspectives. We encourage candidates of all abilities, ages, gender identities and expressions, national origins, races and ethnicities, religious beliefs, and sexual orientations to apply. Further, we urge parents and non-parents, married and unmarried, those from different or non-traditional educational backgrounds, and persons of all other diverse identities or experiences to apply. Kaizen is an equal opportunity employer.


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