Process Mapping Expert (Consultant)

Addis Ababa, Ethiopia
Temporary
Mid Level
Project Background:
The USAID/Ethiopia Learning Analytics Activity is designed to bolster the capacity of USAID/Ethiopia and Djibouti to work towards a Mission-wide systematic and intentional approach to learning. The Activity improves data management and helps the Mission to make timely decisions in program design and implementation. The Activity enables wider collective impact of USAID and other partners – thereby better meeting the Development Objectives outlined in the Mission's Country Development & Cooperation Strategy (CDCS).

Objective:
The consultant will execute the development and documentation of process maps to support ISO 9001 certification efforts for clients. He/she will assess existing processes, identify gaps, and create detailed process maps that align with ISO 9001 requirements.

Scope of Work:
The consultant will be responsible for the following tasks:
  • Identify Key Processes: Determine and prioritize critical processes within USAID, Program Office (PRO).
  • Create Process Maps: Develop clear, comprehensive process maps that depict current workflows, inputs, outputs, and interactions.
  • Analyze Process Efficiency: Evaluate existing processes to identify inefficiencies, bottlenecks, and areas for improvement.
  • Documentation: Ensure all process maps are documented in accordance with ISO 9001 standards, including necessary supporting information.
 Deliverables:
  • Process Mapping Report including:
    • List of identified key processes
    • Comprehensive process maps for each identified process
    • Analysis of process efficiency and effectiveness
    • Documentation compliant with ISO 9001 standards
  • Final Report: Based on client requirements.
Qualifications:
  • Minimum 7 years of relevant work experience in process mapping, Quality Management Systems, ISO Standards or related fields.
  • Certification in ISO 9001.
  • Excellent writing and communication skills.
  • Previous USAID/international donor experience is a plus.
  • Strong interpersonal skills and ability to work collaboratively with diverse teams.
Reporting:
  • The consultant will report to the Director of Organizational Transformation at Kaizen who is based in Addis Ababa.

 

For candidates applying for positions based in Kaizen's office in Washington, DC, we utilize career.place to mitigate bias in the recruitment process. Upon submitting an application, candidates will receive an email from career.place, prompting them to go through the anonymous screening. In order to be considered for a role, candidates must respond to career.place and proceed with the application. We do not currently use career.place for project positions outside of the United States.

At Kaizen, A Tetra Tech Company, we find strength in our diversity. We are committed to creating and sustaining an inclusive working environment in which everyone has an equal opportunity to fulfill their potential. We know that we can only do development differently if we are open to and inclusive of new and unique perspectives. We encourage candidates of all abilities, ages, gender identities and expressions, national origins, races and ethnicities, religious beliefs, and sexual orientations to apply. Further, we urge parents and non-parents, married and unmarried, those from different or non-traditional educational backgrounds, and persons of all other diverse identities or experiences to apply. Kaizen is an equal opportunity employer.

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