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Information Communication Technology Governance and Strategy (ICT – G & S) Specialist

Company Background: The Kaizen Company is an incubator for innovative, scalable solutions that address emerging market challenges and opportunities. Our proven solutions catalyze locally driven organizational and institutional performance improvements and establish communities of practice that facilitate peer-to-peer learning and the achievement of shared goals.

We leverage existing knowledge, technology, and new media, and local peer networks to support local reforms. Since our inception, we have provided support to more than 100 government, private-sector, and non-profit organizations in markets worldwide. We have created solutions that achieve outcomes across a broad range of sectors including education, governance, economic growth, environment and water, energy, and global law enforcement.

Description of Activity: Kaizen is implementing the United States Agency for International Development (USAID) 5-year system strengthening activity for three Regional Intergovernmental Organizations (RIGOs) in East Africa: The Common Market for Eastern and Southern Africa (COMESA); the East African Community (EAC), and the Intergovernmental Authority on Development (IGAD). The aim of the RIGO System Strengthening activity (RIGO-SSA) is to achieve a demonstrable, evidence-based improvement in the organizational systems of COMESA, EAC, and IGAD. The priority systems are the following: financial management, performance management, including monitoring and evaluation (M&E), strategic planning, and donor coordination.

Name of Position: Short Term Technical Expert- Information Communication Technology Governance and Strategy (ICT – G & S) Specialist

Duration: The assignments are expected to start in late April or early May 2021 and are estimated to take no more than 90 days level of effort spread over five months. 

Description of Position:  The ICT- G&S Specialist will support the implementation of the RIGO System Strengthening activity in Kenya and Eastern Africa. S/he, as a technical lead and systems developer and implementer, is expected to work with all the key stakeholders to ensure the successful completion of specific ICT initiatives. The specific areas of work and expected deliverables for the ICT-G&S Specialist are described in the annexes that follow (Annex 1 and 2).

The Consultant will report directly to the Chief of Party and work closely with RIGO SSA Team Leads and all RIGO technical teams. Specifically, she/he will work with the ICT teams of COMESA and IGAD. She/ he will endeavour to complete the work within the contractually agreed timelines and quality expectations.    

Qualifications and Experience

  1. A Bachelor's degree in a recognized discipline of Computer Science, Information Systems, or related systems qualification.
  2. Minimum of fifteen (15) years of experience at in the development and implementation of Information, Communication and Technology (ICT) systems. Experience in building IT Governance policies will be an added advantage.
  3. Experience in developing country environments, preferably Eastern Africa. Experience with any of the three RIGOs will be an advantage.
  4. A good track record of past performance in ICT development, operations, and management and in working across the technology divisions (IT Infrastructure/ Application).
  5. Fluency in both spoken and written English language.
  6. Demonstrated skills in building, mobilizing, and working in multidisciplinary teams.
  7. Excellent facilitation and interpersonal skills.

Application Requirements

Qualified applicants should submit a resume/CV outlining their qualifications and suitability for the assignment, including a one-page proposal, demonstrating their understanding of the Terms of Reference and their methodology in undertaking the task as well as the contact details of three references. Applications are due April 2, 2021. Applications will be reviewed on a rolling basis, and only finalists will be contacted.

____________________

ANNEXES – SPECIFIC ASSIGNMENTS

ASSIGNMENT #1- DEVELOPMENT OF COMESA ICT STRATEGY

  1. About COMESA

COMESA is a Regional Economic Community comprising 21 member states and its Secretariat is hosted by the Government of the Republic of Zambia in Lusaka, Zambia. COMESA was founded in 1994 as a successor to the Preferential Trade Area (PTA). COMESA's objectives include sustainable economic development through economic and social regional integration. The current 21 member states of COMESA namely are: Burundi, Comoros, the Democratic Republic of Congo (DRC), Djibouti, Egypt, Eritrea, Kingdom of Eswatini, Ethiopia, Kenya, Libya, Madagascar, Malawi, Mauritius, Rwanda, Seychelles, Somalia, Sudan, Tunisia, Uganda, Zambia, and Zimbabwe. Through its regional integration agenda one of COMESA’s focus is on the establishment of a large economic and trading block that will facilitate intra-COMESA trade and enhance economic development to improve the livelihoods of its citizens.

  1. Context of the Assignment

The global economy is changing and affecting the way the region needs to plan its economic and social growth within the context of contemporary information, communication technology (ICT), the key driver of the knowledge economy. Increasingly, ICT is playing a pivotal role – as enabler and catalyst – of development processes, business, and a wide range of human interactions and activities.  

Policy is important for ICT growth and its productive application. A predictable policy and regulatory environment are required to ensure sustainable development of the ICT sector at the corporate, country, and regional levels. Best practices require that ICT policies and regulatory frameworks being developed be open, transparent, and future proof. 

In many African countries access to and use of ICT services is still limited. Thus, there is a need for harmonised policy intervention on key areas such ICT education and skills development, innovation, access, and affordability.

Recognizing the importance and the potential of the Information and Communications Technology (ICT) in the development of the COMESA region, COMESA secretariat is partnering with USAID through the Kaizen Company in the formulation of a broad regional and corporate ICT policy and a strategy.

The United States Agency for International Development (USAID) is funding a 5-year system strengthening activity for three Regional Intergovernmental Organizations (RIGOs) in Eastern Africa: The Common Market for Eastern and Southern Africa (COMESA); the East African Community (EAC), and the Intergovernmental Authority on Development (IGAD). The Prime Contractor for the implementation of this activity is The Kaizen Company. 

The aim of the RIGO System Strengthening Activity (RIGO SSA) is to achieve a demonstrable, evidence-based improvement in the organizational systems of COMESA, EAC, and IGAD. 

  1. Objectives of the Assignment 

The objective of the assignment to develop the ICT Policy and Strategy for COMESA which will provide direction for ICT development both in the region and at the Secretariat over the medium term. It is expected that the Policy and Strategy will provide the basis for specific initiatives, and actions covering the following areas among others:

  1. ICT infrastructure
  2. Legal and Regulatory Framework
  3. Human Resource Development
  4. ICT Sector development (Trade, Agriculture, Blue economy, Industry, Infrastructure, Gender, Health, and Government)

The policy and the strategy document to be formulated should cover at least the following:

  1. Policy context
  2. Policy objectives
  3. Policy statement
  4. Policy Strategy and Implementation Framework
  5. Monitoring and Review.
  1. Scope of the Assignment

The policy and the strategy document to be formulated should cover at least the following:

  1. Policy context
  2. Policy objectives
  3. Policy statement
  4. Policy Strategy and Implementation Framework
  5. Monitoring and Review.
  1. Deliverables

The key deliverables and expected delivery time are outlined in the table below:

  1. Inception Report
  2. ICT needs and roadmap report
  3. Draft ICT strategy report
  4. Final ICT Strategy report

 

Proposed Schedule for COMESA ICT Strategy

Assignment and Milestone

No

Apr

May

June

July

August

Sept

 

 

Deliverable

Day

3

4

1

2

3

4

1

2

3

4

1

2

3

4

1

2

3

4

1

2

 

a.

Contract Signature

0

 

x

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

b.

Inception Report

5

 

 

 

x

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

c.

ICT needs and roadmap report.

15

 

 

 

 

 

 

 

x

 

 

 

 

 

 

 

 

 

 

 

 

 

d.

Draft ICT Strategy report

15

 

 

 

 

 

 

 

 

 

 

 

x

 

 

 

x

x

 

 

 

 

e.

Final ICT Strategy (corporate & regional) report

5

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

x

 

 

 

Total

45

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  1. Timeframe

This specific assignment is for 45 days spread over four months starting in late April or early May 2021. 

ASSIGNMENT #2- DEVELOPMENT OF THE IGAD DIGITAL TRANSFORMATION STRATEGY

  1. About IGAD

The Intergovernmental Authority on Development (IGAD) is a regional economic community (REC) in the Eastern Africa region comprised of eight member states namely, Djibouti, Eritrea, Ethiopia, Kenya, Somalia, South Sudan, Sudan, and Uganda. IGAD is one of the eight sub-regional economic communities recognized by the African Union as the building blocks of Africa’s continental integration. 

The organization was established in 1986 as Intergovernmental Authority on Drought and Development (IGADD) to address the severe and rampant droughts that ravaged the Horn of Africa region. In 1996, the organization was revitalized and renamed the Intergovernmental Authority on Development (IGAD). Its mandate was expanded to incorporate a broad development agenda incorporating three priority areas:

  • Food security & environment protection. 
  • Economic cooperation and social development; and
  • Peace and security.

Over the years, IGAD has grown as an institution and it is widely recognized as a key player in the geo-political and economic dynamics of the region. The IGAD Secretariat, which is organized into 6 divisions, is based in Djibouti City, Djibouti. IGAD’s overall mandate is carried out by twelve specialized institutions and program offices located in the Member States.

  1. Context of the Assignment

Over the past few years, IGAD has witnessed tremendous growth in terms of regional initiatives, programs, and locations. This dynamic growth requires increased coordination and linkages to ensure efficient and effective utilization of resources to achieve IGAD’s mandate of regional integration.

Often, the immediate requirement of undertaking a new project is the relevant technical expertise. However, projects require a lot more in terms of ‘back office’ support to provide a suitable enabling environment and enhance the chance of successful project delivery. Digital technology plays an important role in providing this enabling environment, cutting across all facets of the ‘back office’ support function, including human resource management, financial management, monitoring, and reporting, and facilitating communication.

Specifically, digital technology is expected to be the foundation for some of the intervention areas identified in IGAD’s strategy implementation plan such as development information, knowledge sharing, capacity building, and research, science, and technology. Information is one of IGAD’s key products. How information is generated, processed, and shared among key stakeholders is critical in IGAD’s ability to deliver on its mandate. Again, digital technology can be an enabler for all activities associated with information.

The geographical spread of IGAD has facilitated decentralization of programs and this presents unique challenges in terms of the supporting infrastructure (technical, human, and overall management), office interconnectivity, information sharing and utilization of limited resources. Digital Transformation can address these challenges by providing technologies that remove geographical barriers and facilitate efficient communication and information exchange.

Overall, digital technology is widely considered as a key resource. Therefore, its application and utilization require strategic guidance (aligned to the organization’s strategy), appropriate governance policies and well-defined procedures.

IGAD has embarked on the next 5-year Regional Strategy (2021 – 2025) with the vision to be “to be the premier Regional Economic Community (REC) for achieving peace and sustainable development in the region”.  One of its strategic pillars, to achieve its strategy objectives, is “to enhance the corporate capacity of IGAD to effectively deliver its mandate”.  The application of digital technology has been identified as central in the achievement of this objective.

Over the years, IGAD has invested in digital technologies to support its operations. A recent review of IGAD’s digital environment identified.

  • Inadequate and disconnected IT support across the organization.
  • Applications run in silos with limited or no integration.
  • Organizational processes not aligned to best practice.
  • Limited automation of program management activities.
  • Inaccessibility of some of the automated systems; and
  • Limited support for mobile functionality.
  1. Objectives of the Assignment

The objective of this assignment is to develop a comprehensive Digital Transformation Strategy for IGAD so that digital technologies serve as a strategic tool to enable it to achieve its objectives.

  1. Scope of the Assignment

The Digital Transformation Strategy will cover the following:

(a) ICT Governance

  • Study, analyse and review and recommend a framework that will provide a structure for organization to ensure that ICT investments support IGAD’s core operations.
  • Align the ICT strategy with IGAD’s 5-Year Strategy.

(b) Recommendations on Upgrade of ICT infrastructure, including: -

  • Audit of the ongoing network infrastructure set up and availability to identify any gaps, if any and propose how to close these gaps.
  • Review data storage environment, capacity, and advice on any requirement in line with planned applications and data management requirements (backups, recovery point objectives, recovery time objectives, and real time replication needs).
  • Network and internet connectivity optimization, central management, bandwidth monitoring, among others.
  • Provide technical expertise, in liaison with the client, in procurement of equipment and installation of the same. (End-user equipment and or LAN activate equipment.
  • Business Continuity Planning and Back-up services to include a Disaster Recovery Site.
  • Prepare the upgrade of the current servers and data centre.
  • Prepare the standard operating procedures for the Digital Assets and prepare the SLAs to be used to maintain/upgrade these Assets.
  • Prepare a comprehensive improvement and/or upgrade and/or procurement plan for the ICT infrastructure and related components adhering to the best industry practices and business continuity plan.

(c). Recommendations on Integration of IGADs Applications and Information Management Systems (currently deployed or proposed to be implemented), including:

  • Review of existing operating systems, applications and Information Management Systems and provide a guide on any necessary development and improvements.
  • Audit ongoing application projects to identify gaps in scoping and delivery and propose actions.
  • Review the proposed digitalization projects and prepare the Terms of References.
  • Evaluate the best option to synchronize every application and functions.
  • Evaluate the digital requirements of each of the departments at IGAD.
  • Propose systems considering the future growth and plans as per IGAD requirements.
  • Build a roadmap for the application landscape.
  • Prepare the strategy for inter-operability of various independent software programs running in isolations either through integration or interfacing.
  • Prepare strategy to reduce the movement of physical paper documents and encourage electronic movement of files and office documents.

(d). Synchronization of IGAD ICT Security Setup

  • Review of existing security structure and policies.
  • Review the security installations and the SLAs with the respective service providers.
  • Evaluate the best option to provide security and safety of the applications and setup.
  • Evaluate the future projects and access level to each of the proposed applications and systems.
  • Propose systems considering the future growth and plans as per Parliament Service Commission.
  • Build a roadmap for the security landscape.
  • Present the same to IGAD for their inputs and final approval.

(e). ICT Operating Model and Capacity Building

  • Review the current ICT organizational structure, capacity and duties of the department.
  • Review major current and planned ICT projects and initiatives.
  • Review existing and planned ICT policies and procedures.
  • Define organizational ICT strategies to effectively support IGAD.
  • Define how resources and assets must be organized, monitored, and controlled to deliver ICT services and value to the IGAD.
  • Recommend skills that are required of users and ICT staff within IGAD.
  • Determine application systems that will address deficiencies that currently exist in the information and functionality required of ICT at IGAD.
  • Define the applications and data architecture required to enable IGAD achieve its information processing and knowledge management needs.
  • Define and recommend ICT management practices that are necessary to enable execution and delivery of world-class ICT to the IGAD.
  • Develop an ICT organization framework that will cover specific processes, organization structures, user and ICT skills requirements, policies, and standards.
  • Recommend an ICT governance framework including project management frameworks and ICT standards, policies, and procedures.
  • Propose an ICT Strategy, incorporating ICT initiatives to be undertaken in the planning horizon and develop a business case for these.
  1. Deliverables

The key deliverables and expected delivery time are outlined in the table below:

  1. Inception Report
  2. ICT needs and roadmap report
  3. Draft DTMP report
  4. Final DTMP report

Proposed Schedule for IGAD Digital Transformation Master Plan

Assignment and Milestone

No

Apr

May

June

July

August

Sept

 

 

Deliverable

Day

3

4

1

2

3

4

1

2

3

4

1

2

3

4

1

2

3

4

 

 

 

a.

Contract Signature

0

 

x

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

b.

Inception Report

5

 

 

x

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

c.

ICT needs and roadmap report.

15

 

 

 

 

 

 

 

 

x

 

 

 

 

 

 

 

 

 

 

 

 

d.

Draft DTMP report

15

 

 

 

 

 

 

 

 

 

 

 

 

x

 

 

 

 

 

 

 

 

e.

Final DTMP report

5

 

 

 

 

 

 

 

 

 

 

 

 

 

 

x

 

 

 

 

 

 

Total

45

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  1. Timeframe

This specific assignment is for 45 days spread over four months starting in late April or early May 2021. 

At The Kaizen Company, we find strength in our diversity. We are committed to creating and sustaining an inclusive working environment in which everyone has an equal opportunity to fulfill their potential. We know that we can only do development differently if we are open to and inclusive of new and unique perspectives. We encourage candidates of all abilities, ages, gender identities and expressions, national origins, races and ethnicities, religious beliefs, and sexual orientations to apply. Further, we urge parents and non-parents, married and unmarried, those from different or non-traditional educational backgrounds, and persons of all other diverse identities or experiences to apply. The Kaizen Company is an equal opportunity employer.

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