Organizational Transformation, Learning, and Knowledge Management Advisor
Scope of Work: Organizational Transformation, Learning, and Knowledge Management Advisor
SOW Role: Institutional Support Contractor: Organizational Development and Learning Advisor (US citizenship required due to access requirements)
Reporting to: Organizational Transformation Director, Learning Analytics Activity
I. Specific Challenges to be Addressed
The United States Agency for International Development (USAID) is Ethiopia’s largest bilateral donor and operates one of the largest and most complex development portfolios in Sub-Saharan Africa. Foreign assistance priorities are in the areas of humanitarian assistance, food security, economic growth, health, education and democracy and governance. The Mission is emerging from a period of significant change, including mandatory evacuation, internal domestic conflict, and domestic travel restrictions. The Mission is launching its five-year strategy development process in FY 2024. The Mission is embarking upon a significant organizational transformation effort to establish full capacity to implement this strategy.
Djibouti is also a key strategic partner to the United States in the Horn of Africa. Djibouti faces many challenges, including chronic drought and food insecurity; a lack of skilled workers; high unemployment; high electricity costs; poor health indicators; and a growing influx of refugees from throughout the region. Combined, these challenges severely strain the already limited resources of the Djiboutian government. USAID’s focus areas in Djibouti include Basic Education, Democracy, Human rights and Governance, Health, Power Africa, WASH, Women Empowerment and Workforce Development.
This role will, therefore, support the expansion of both USAID/Ethiopia and USAID/Djibouti capacity through organizational development and learning approaches and methods.
The objective of this role is to build capacity within USAID for sustained performance improvement through the identification, definition, and support of interventions that enhance the Mission’s systems, processes, people, and culture in line with the Mission’s Country Development Cooperation Strategy.
This position will be seconded to the Program Office of USAID/Ethiopia and Djibouti and technically reports to the MEL Team Lead within the USAID/Ethiopia Program Office. And administratively, the position reports to the Organizational Transformation Director from the Learning Analytics Activity (LAA), one of two activities under The Learning Project. The incumbent will serve as an Organizational Development and Learning Advisor for the Ethiopia and Djibouti Missions, staffed as an Institutional Support Contractor by the Learning Analytics Activity.
Until Summer 2024, this position will coordinate closely with the Mission Strategic Advisor to support organizational health and development initiatives.
Under this Scope of Work, the Advisor shall perform, but not be limited to, the specific tasks specified under the following categories:
Organizational Transformation (70%)
- Manages and coordinates organizational development (OD) strategies and processes in alignment with the Mission’s OD Strategy and Organizational Health (OH) Framework, including the ongoing adaptation of the Mission’s OD Strategy and OH Framework.
- Measures the OD needs of Mission, Office and Teams based on the OH Framework.
- Leads the design, development and implementation of OD-oriented interventions tailored to meet the Mission’s needs and strategic goals, including serving as a primary line of quality control and client management.
- Prepares resource recommendations that address scoped interventions and provide for effective management of resources by the Learning Project.
- Designs and executes key programmatic elements of the OD Strategy.
- Evaluates strategies and programs to measure the achievement of established goals in line with the OH Framework.
- Assists with the provision of expert facilitation and coaching to supervisors and managers regarding OD methods and tools.
- Provides consultative services to the Mission and Offices regarding mentoring.
- Plans and leads short- and long-term planning for OD interventions.
Learning and Knowledge Management (30%)
- Serves as liaison between organizational development and organizational learning for the Ethiopia and Djibouti Missions – in coordination with internal Agency and external stakeholders.
- Designs and leads the implementation of strategies to enhance knowledge management (KM) in the Mission.
- Champions, supports, and coaches on Mission knowledge management (KM) systems, processes, and capacity strengthening.
- Assesses effectiveness of KM interventions – including Learning Project support – and adapt them for improved effectiveness and efficiency.
- Ensures KM approaches enable existing and emerging CLA practices.
- Leads Mission staff and partners to work at the highest standards of CLA and cultivate robust learning.
- Supports Mission technical office and Learning Project staff to utilize findings and lessons of evaluations and other relevant assessments.
- Cultivates a culture of innovation, based on inquiry, experimentation, understanding of and tolerance for risk, and a commitment to learning from both success and failure -- based upon USAID policies and guidance.
IV. Timeframe for the Position. This role will start in Winter 2023, based on an annual contract with opportunity for renewal until 3-6 months prior to close of the LAA activity.
V. LOE for the Position. This role will be a full-time position based in Addis Ababa.
VI. Qualifications. The Advisor shall have the following qualifications to be considered for this position (to be considered as minimum unless otherwise noted).
- An advanced university degree in relevant subject areas, preferably in Organizational Development, Business Administration, HR, International Development, or other related fields.
- A proven record of excellent management, decision-making, and interpersonal skills.
- Skills in organizational development, training, coaching, and facilitation.
- Strong and compelling oral and written English communication skills, suitable for multiple levels of organizational staff, including senior executives, mid-level managers, and entry-level team members.
- Experience driving organizational improvement from within organizations, including to reform OD-supportive functions – such as strategy, human resources, internal communications, and knowledge management.
- At least seven years of relevant experience, including substantial work in developing countries – within Sub-Saharan Africa preferred.
- Deep understanding of donor, non-governmental organization, or public sector team dynamics, strategy development, and activity prioritization preferred.
- Multinational private sector, international development, and/or U.S. Government experience preferred.
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