Collaborating, Learning, and Adapting (CLA) Lead (Director Level)

Amman, Jordan
Full Time

Jordan Monitoring, Evaluation, and Learning Activity

Collaborating, Learning, and Adapting (CLA) Lead (Director Level)

Scope of Work

About The Kaizen Company

The Kaizen Company, Tetra Tech Company, is an international development consulting firm and an incubator for innovative, scalable solutions that address emerging market challenges and opportunities. Our proven solutions catalyze locally driven organizational and institutional performance improvements and establish communities of practice that facilitate peer-to-peer learning and the achievement of shared goals. We aspire to transform the nature and impact of development assistance and work to strengthen organizations and institutions through innovative approaches to organizational development, reform, and change.

USAID Monitoring, Evaluation, and Learning Activity Overview 

The Jordan Monitoring, Evaluation, and Learning Activity (MELA) is designed to ensure USAID’s activities in Jordan achieve their intended results through monitoring and evaluation, strategic assessments, and USAID’s Collaborating, Learning, and Adapting approach (CLA). The Activity helps USAID create a dynamic learning environment among development actors focused on innovation, quality Monitoring, Evaluation, and Learning (MEL) practices, and knowledge sharing. Through the Activity Accelerator, a rapid procurement mechanism, a cohort of Jordanian firms work with the Activity team to successfully deliver projects while simultaneously strengthening their management and compliance systems. This approach provides USAID with high-quality MEL services across its portfolio, builds the capacity of local MEL organizations, and ensures USAID programs meaningfully empower and enhance local participation. The Activity team ensures program sustainability by building the technical and institutional capacity of one or more local organizations to be capable of managing the MEL contract that follows the Activity. 

Responsibilities and Tasks 

The Lead CLA Specialist will direct all the Monitoring, Evaluation, and Learning Activity (MELA) CLA activities. S/he will report to the Deputy Chief of Party (DCOP) and will be responsible for ensuring all activities are staffed commensurate with services while safeguarding MELA’s objectives with USAID and project staff, subcontractors, and consultants. The CLA team, led by this individual, is responsible for 1) the organizational development of our local MEL organizations (LMOs); 2) Training and capacity building of USAID, the Government of Jordan (GOJ), and USAID Implementing Partners (IPs); 3) CLA interventions for USAID and its IPs including working groups, communities of practice, and knowledge sharing; and 4) the Mission of Leaders support directly to USAID/Jordan. This team will work closely with the MEL team in scoping discrete tasks for firms to engage in MELA services. 

Specific duties include: 

  • In coordination with the DCOP, lead and manage all CLA-related technical work conducted throughout the life of the activity. This includes ensuring all final deliverables are designed and implemented under this assignment.
  • Supervises the CLA Team, which includes the Senior Trainer and CLA Specialist, the Training Specialist, the Senior Organizational Development Specialist, the Senior Organizational Development and Change Management Specialist, and the Organizational Development and CLA Officer. 
    • Support the CLA team to ensure that short-term technical experts, LMOs, and subcontractors recruited under this contract are of a high caliber and possess the required technical expertise.
    • Provides oversight of any LMOs or consultants hired to support the LTTA staff in the implementation of interventions under the CLA Team.
  • Work closely with the Senior MEL Specialist to ensure alignment across technical workstreams.
  • Foster a collaborative and supportive work environment that encourages innovation and growth.
  • Provide technical support on how to prepare LMOs best to contract with USAID/Jordan directly.
    • This includes ensuring LMOs understand and will be able to adhere to USAID requirements in project implementation and administration.
  • Supporting GOJ entities in strengthening elements of their organizational development capacities to build or strengthen MEL technical units.
  • Support the training team in ensuring training sessions align with learning objectives, support strengthening MEL and CLA practices amongst key stakeholders, and respond to approved capacity-building plans.
  • Lead and/or manage requests from USAID/Jordan with reference to revising learning agendas, organizing learning events, developing CLA action plans, strengthening collaboration across USAID/Jordan stakeholders, and planning for the next CDCS.
  • Oversee the implementation of the MEL/CLA working group attended by approximately 40 USAID IPs.
  • Oversee and provide technical assistance during the implementation of the Mission of Leaders specifically for USAID/Jordan, which includes: biannual Mission-wide retreats; organizational development sessions; leadership and executive coaching sessions; fostering continued learning and integration of team-building principles based on the Leadership Behavior Charter.



  • A Master’s degree in relevant subject areas plus a minimum of eight (8) years of relevant work experience in CLA, monitoring and evaluation, capacity building, and/or project management in developing countries; or a Bachelor’s degree and a minimum of ten (10) years relevant experience working in CLA, monitoring and evaluation, capacity building, and/or project management in developing countries. 
  • A minimum of three (3) years of experience in the integration of CLA into field or donor programming. 
  • Strong project management, team management, and leadership skills and ability to manage multiple interventions at the same time.
  • Experience organizing and leading trainings and workshops with USAID, implementation partners, and other participants. 
  •  Strong understanding/experience in organizational and institutional development, change management, and leadership development. 
  • Excellent communications, facilitation, and interpersonal skills with the ability to develop strong working relationships with diverse stakeholders, working with multi-ethnic staff in multicultural environments.
  • Ability to communicate English effectively both orally and in writing, including the production, oversight, and quality control of high-quality reports. 


  • A firm understanding of the Jordanian context and the ability to manage a highly-skilled, interdisciplinary team. 
  • Experience developing and applying resources to create, capture, organize, and share knowledge across technical sectors, multiple donors, and within project activities and staff. 
  • Experience in establishing and managing dynamic feedback systems to capture experiential learning and unintended consequences.
  • Ability to facilitate candid but constructive and appreciative dialogue among stakeholders, with an emphasis on problem-solving, individual responsibility, team spirit, mutual respect, and empowerment.

For candidates applying for positions based in Kaizen's office in Washington, DC, we utilize to mitigate bias in the recruitment process. Upon submitting an application, candidates will receive an email from, prompting them to go through the anonymous screening. In order to be considered for a role, candidates must respond to and proceed with the application. We do not currently use for project positions outside of the United States.

At Kaizen, A Tetra Tech Company, we find strength in our diversity. We are committed to creating and sustaining an inclusive working environment in which everyone has an equal opportunity to fulfill their potential. We know that we can only do development differently if we are open to and inclusive of new and unique perspectives. We encourage candidates of all abilities, ages, gender identities and expressions, national origins, races and ethnicities, religious beliefs, and sexual orientations to apply. Further, we urge parents and non-parents, married and unmarried, those from different or non-traditional educational backgrounds, and persons of all other diverse identities or experiences to apply. Kaizen is an equal opportunity employer.


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