Web Director - Partnerships Incubator

  • Remote
  • Full Time
  • Experienced

Position: Web Director

Anticipated Start Date: o/a February 14, 2022

Location: Virtual

Project: Partnerships Incubator

Reports to: Project Director

Unit: WorkwithUSAID.org Web Unit

Project Director: Donna Vincent Roa, Ph.D., ABC, CDPM

About Kaizen

The Kaizen Company is an incubator for innovative, scalable solutions that address emerging market challenges and opportunities. Our proven solutions catalyze locally driven, organizational, and institutional performance improvements and shift the development model into one that is bottom-up and ongoing. We leverage existing knowledge, new technologies, and innovative business models. 

The Kaizen Company is seeking applications for the senior-level position of Web Director for the USAID-funded Partnerships Incubator, a four-year project which started in October 2019. 

About the Partnerships Incubator

The US Agency for International Development (USAID) aims to diversify its partner base by removing barriers to engagement and creating avenues for new and underutilized partners to work with the Agency. The Partnerships Incubator was set up as a global service hub to address this need by amplifying USAID’s external communications efforts to strengthen and diversify the Agency’s partner base, expanding Agency capacity for partnerships, and supporting partner organizations working with USAID. The Partnerships Incubator works with USAID headquarters and Missions to identify and engage new and local partners, provide training and capacity-building assistance, and develop tools, resources, and models to advance USAID’s partnership goals. The project recently launched WorkwithUSAID.org, a free, USAID-funded resource hub designed to connect partners to peers and experts, improve their organizational readiness, and prepare them to receive USAID funding. 

Position Overview

In November 2021, Kaizen’s Partnerships Incubator launched the website WorkwithUSAID.org, a research hub designed for new, current, and future US and international partners to navigate how to work with USAID. The Web Director is a new position that will oversee the web unit at the Partnerships Incubator. The web unit is responsible for activities that transform user/partner needs and USAID requirements into successful website products. The web team develops and executes strategies that amplify USAID’s external communications efforts to engage partners, raise awareness of tools and resources on the website, and drive traffic to WorkwithUSAID.org. 

The Web Director is responsible for strategic planning, development, execution, implementation, and website contract management related to WorkwithUSAID.org. They work with USAID counterparts, the web unit, and other relevant Incubator teams to devise the strategic direction and are responsible for staff oversight and technical and content outputs of the web unit. The Web Director will plan, organize, and lead the department to meet project standards and strategic goals and ensure consistency with the Partnerships Incubator’s mission and USAID requirements.

The Web Director will utilize their knowledge of web technologies, techniques, and best practices and direct experience in international development and/or USAID to help position WorkwithUSAID.org for the future and provide a state-of-the-art user experience.  

Principal Responsibilities 

  • Oversee website operations and lead the Phase II and Phase III website development process to ensure services and tools are designed to ease partner interactions, with a unique focus on user experience and user exploration. 
  • Plan, implement, manage, monitor, and regularly upgrade the website WorkwithUSAID.org on behalf of the Partnerships Incubator and USAID.
  • Oversee web unit subcontracts, expansion of the English site to three or more languages, and up to six web team members who will contribute to strategy, writing, translation, and coordination for the web unit and other associated contract deliverables.
  • In coordination with other teams and stakeholders at the Incubator and USAID, create appropriate website content aligned with the Agency’s mission and New Partnerships Initiative (NPI) strategy.
  • Conceptualize, write, and edit a range of content for use through various channels and for different audiences, including stories for USAID.gov and blog posts and content for WorkwithUSAID.org, explainers, news releases, presentations, contributed pieces, project reports, etc. 
  • Troubleshoot and resolve website problems in conjunction with other web team staff and USAID.
  • Develop a web and project-wide content strategy with the project lead writer aligned with short-term and long-term project targets.
  • Collaborate with Incubator and USAID staff and management to ensure that the website aligns with brand strategy and meets the standards of Kaizen and USAID.
  • Create strategies to grow subscriber base and web traffic metrics.
  • Optimize content according to SEO.
  • Oversee Google Analytics effort and reporting.
  • Contribute to Partnerships Incubator contract deliverables.
  • Ensure compliance with US law (e.g., copyright and data protection).
  • Stay up-to-date with USAID developments and generate new ideas to draw the audience's attention to the Incubator’s various communications channels.
  • Other duties as assigned.


  • Bachelor’s degree in communications, journalism, advertising, computer science, or related field.
  • At least 10 years of proven experience working as a web director/manager, webmaster, content developer, marketing specialist, or senior writer, preferably in the international development sector. 
  • Extensive website project experience and familiarity with web software and technologies.
  • Familiarity or experience with USAID and/or the USAID-implementing partner paradigm is highly preferred.
  • Excellent leadership skills and the ability to thrive in a performance-based culture and a multicultural, virtual work environment. 
  • Must be comfortable working independently, taking the initiative once guidance is provided, managing several activities at once, and working under pressure to meet deadlines. 
  • Must have strong interpersonal skills and an ability to establish and maintain collegial relations with all Partnerships Incubator stakeholders.
  • Comfortable working in ambiguity and a non-prescriptive work setting. 
  • Proven experience in disseminating information to a variety of target audiences required. 
  • Exceptional demonstrated written and oral communications skills in English. 
  • Proactive as well as self-motivated and self-directed.
  • Be able to successfully serve on a fully teleworking team.
  • Additional language skills are a plus, in particular Spanish, French, and/or Arabic.
  • Must be authorized to work in the United States.

Qualified applicants should send a resume/CV with a well-written cover letter (let your writing skills shine - please delight us). 

Candidates that are elevated to the final interview stage will be required to provide two to three work samples (e.g., news articles, success stories, press releases, fact sheets, or related public information) and the contact details of three references. Applicants who do not submit all requirements will not be considered for the position. The deadline to submit is January 31, 2022.

No phone calls, please. Only finalists will be contacted.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Please note: This position is contingent upon USAID execution of additional funding.

For candidates applying for positions based in Kaizen's office in Washington, DC, we utilize career.place to mitigate bias in the recruitment process. Upon submitting an application, candidates will receive an email from career.place, prompting them to go through the anonymous screening. In order to be considered for a role, candidates must respond to career.place and proceed with the application. We do not currently use career.place for project positions outside of the United States.

At Kaizen, A Tetra Tech Company, we find strength in our diversity. We are committed to creating and sustaining an inclusive working environment in which everyone has an equal opportunity to fulfill their potential. We know that we can only do development differently if we are open to and inclusive of new and unique perspectives. We encourage candidates of all abilities, ages, gender identities and expressions, national origins, races and ethnicities, religious beliefs, and sexual orientations to apply. Further, we urge parents and non-parents, married and unmarried, those from different or non-traditional educational backgrounds, and persons of all other diverse identities or experiences to apply. Kaizen is an equal opportunity employer.

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