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Technical Manager of Knowledge Management and Learning

The Kaizen Company (Kaizen) seeks candidates for a part-time Technical Manager of Knowledge Management and Learning position to be based in Washington, DC supporting the USAID Office of Conflict Management and Mitigation (CMM) Knowledge Management and Learning (KM&L) contract.

The position requires a self-starter with a high level of flexibility, creativity, and commitment to excellence. Candidates should possess solid technical experience in their area of expertise, excellent oral and written communication skills, and an interest in working in a challenging environment that presents many opportunities for recognition and personal growth.

USAID/CMM is currently located in USAID’s Bureau for Democracy, Conflict, and Humanitarian Assistance, leads the Agency’s efforts to identify and address the sources of violence and conflict. CMM also serves as a liaison between USAID and the broader conflict resolution and peacebuilding community. CMM represents a development perspective in the national security, policymaking arena, and coordinates USAID’s efforts with those of other international donors, including private foundations. In USAID's transformation CMM will become the Center for Conflict and Violence Prevention (CVP) in the Bureau for Conflict Prevention and Stabilization (CPS).

Kaizen is an incubator for innovative, scalable solutions that address emerging market challenges and opportunities. Kaizen implements projects both abroad and in the United States with partners such as USAID and the U.S. Department of State. Kaizen is an award-winning recognized leader within its field and more broadly. This includes being named USAID’s Small Business of the Year for 2017 and being given a World Changing Ideas Award from Fast Company. As a rapidly growing company, Kaizen earned a place among the Inc. 5000 Fastest Growing Companies list. Kaizen is led by a diverse group of leaders who have backgrounds leading development and private sector consulting companies. Their collective experience and vision provide a solid foundation for Kaizen’s continued rapid growth.

Illustrative responsibilities and qualifications for the position are listed below:


  • Manage knowledge management processes for an active office including knowledge curation, knowledge retainment, and knowledge sharing practices
  • Support the management of internal and external websites
  • Create standard operating procedures around knowledge management and learning
  • Manage and innovate processes for disseminating knowledge
  • Develop and manage knowledge sharing and learning events
  • Develop knowledge sharing and learning publications


  • Master’s degree or higher
  • 6+ years of professional experience in international development, international affairs, political science, or international peacebuilding
  • 2+ years of professional experience in knowledge management and learning, social media tools, and creating visual and graphic content
  • Experience working with evaluations and indicators
  • Familiarity with USAID Collaborating, Learning and Adapting (CLA) methodologies
  • High-quality written and verbal communication skills
  • Demonstrated ability to work in a fast-paced office environment with tight deadlines
  • Strong interpersonal skills and ability to work independently and in a team environment
  • Supervisory experience a plus
  • Ability to balance and prioritize diverse tasks with limited oversight
  • Qualified to achieve and maintain clearances as required for client projects
  • Natural dedication to Kaizen’s Core Values, Vision, and Mission
  • Fluency in one or more foreign languages is a strong plus
  • Interest and experience in conflict and peacebuilding helpful but not required

This is a part-time position with the expectation that the individual will work for 20-30 hours a week. The position is expected to last through April 2021, contingent on approval from USAID. The position will be based out of the Ronald Reagan Building.

Applications close June 7th at 11:59 pm.

Here at The Kaizen Company, we find strength in our diversity. We are committed to creating and sustaining an inclusive working environment in which everyone has an equal opportunity to fulfill their potential. We know that we can only do development differently if we are open to and inclusive of new and unique perspectives. We encourage candidates of all abilities, ages, gender identities and expressions, national origins, races and ethnicities, religious beliefs, and sexual orientations to apply. Further, we urge parents and non-parents, married and unmarried, those from different or non-traditional educational backgrounds, and persons of all other diverse identities or experiences to apply. The Kaizen Company is an equal opportunity employer.

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