Georgia HICD - Technical Reporting and Service Delivery (International Consultant)


Georgia Human and Institutional Capacity Development (HICD) Activity


I.            Purpose

The Georgia Human and Institutional Capacity Development (HICD) Activity is implemented by Kaizen, a Tetra Tech Company (Kaizen) and its local subcontractors. The objective of the HICD Activity is to achieve lasting results in the human and institutional capacity development of key strategic partner institutions in Georgia that play an important role in fulfilling the country’s development objectives. It will also create a Center of Excellence (CoE) that supports Georgian organizations pursuing HICD initiatives independent of direct donor assistance.

The HICD Activity will increase the organizational integrity, operational effectiveness, and long-term viability of key partner organizations which, in turn, anchor the country’s reform efforts across all development sectors.

The HICD Activity requires the services of an International Consultant to assist the HICD activity indefinite quantity subcontract (IQS) holder Georgian organizations in developing budgeting and indirect rate calculation approach.

II.          Background

USAID’s Country Development Cooperation Strategy (CDCS) calls for implementers to invest in country-owned models of inclusive development and build sustainable capacity in the countries where USAID works. Through this strategy, USAID places a renewed emphasis on local capacity building, so that US assistance strengthens the actors and institutions responsible for transforming their countries. The HICD Activity is committed to USAID’s goal of strengthening local capacity and incorporates this vision into the project. Specifically, the HICD Activity works toward the goal of integrating HICD approaches into the operations and institutional culture of the selected local institutions and organizations. The HICD Activity aims to further transfer knowledge of the HICD methodology to key actors in Georgia. The Kaizen Accelerator approach supports subs to cooperate by sharing experiences installing donor-compliant systems in the Georgian context, while also competing to win awards. This includes tools such as USAID compliant manuals on different topics of interest (e.g., data quality assurance, marking and branding, financial compliance) to address the subcontractors’ core needs.


This activity aims to strengthen the operational effectiveness of reporting standards within IQS holder organizations and to achieve increased efficiency.

The International Consultant will work on following topics:

Topic #1:  Technical Reporting

  • Develop and conduct Knowledge sharing Session(s) for six organizations. The knowledge sharing Sessions will overview the following subtopics (relevant templates to be provided):
    • Technical reporting standards
      • Internal KPIs
      • Monitoring system
      • Feedback system
      • Good practice analyses
      • Opportunity analyses
    • Technical reporting requirements for USAID
  • Guide each organization towards drafting and adapting the systems during the knowledge sharing Session(s)
  • Develop Group Work sessions for all 6 organizations regarding development of all above sections within the overall organization and within their specific projects (based on size and type) via case discussions. The trainer will provide feedback during the group sessions as well as individually as necessary
  • Develop templates, tools, and materials for the HICD Activity Center of Excellence (CoE) online repository (including but not limited to): 
    • Technical reporting standards checklist template
    • Feedback template
    • Strategy crosscheck template
    • Opportunity analyses template
    • KPI Template/examples.

Topic #2: Service Delivery Standards

  • Develop and conduct knowledge sharing Session(s) for six organizations. The knowledge sharing Sessions will overview the following subtopics, relevant templates to be provided):
    • International Service delivery standards (this should be divided into international, national, or sectoral standards for service delivery parts)
    • Internal service delivery standards control system;
  • Guide each organization towards drafting and adapting the systems developed during the knowledge sharing Session(s);
  • Develop Group Work sessions (6 organizations, grouped into two groups) for development of all above sections within the participating organizations. The trainer will provide feedback during the group sessions as well as individually as necessary;
  • Develop templates, tools, and materials for the HICD Activity Center of Excellence (CoE) online repository (including but not limited to): 
    • Service delivery standards template.

Activities should take place over a 2 month period.


The consultant will create a 2–3-page final report on performed activities and future recommendations as a final deliverable.

The deliverables should be compliant with the Georgian and US government law and delivered in English language.

The consultant will also be required to submit weekly updates on Wednesdays to the HICD team, summarizing main activities completed during the reporting period, challenges encountered, actions taken to resolve challenges, and any pertinent recommendations.

Monitoring and Evaluation (M&E) Approach

The International Consultant hired for this program will coordinate closely with the HICD Activity Program Manager to incorporate the agreed upon M&E approach into the Sessions and guidance process. For this purpose, the consultant and HICD Activity will hold online meetings at pre-determined intervals to develop a tailored M&E approach in defining whether IQS holders are on track to achieve the desired results through developing targeted systems on a semi-annual basis.

To gauge the progress, the HICD Activity will develop an activity monitoring spreadsheet based on the Organizational Capacity Assessment (hereinafter ‘OCA’) survey (developed for IQS holder assessments) and monitor progress every six months from the start of the project. The complete assessment will take place after two years of the first intervention sessions for IQS holders (the last quarter of 2023) and will evaluate IQS holders’ OCA score improvement compared to a baseline score.

Anticipated Outcome

Overall IQS holder effectiveness is bolstered, ensuring proper procedures are in place for technical reporting and service delivery standards. At the same time, organizations can compete with other organizations for direct and/or indirect donor fund awards due to their compliant and strong internal operating systems.

Profile of Service Provider

Kaizen will implement the program through an International Consultant. The International Expert should have followed minimum experience:

  • At least a Master’s degree in a related field with 8 years of work experience
  • At least 5 years of work experience on donor/USAID funded projects under prime contract
  • At least 3 years work experience on technical reporting
  • At least 3 years of work experience on service delivery standards.
  • At least 2 years of work experience on USAID donor compliance procedures (during last 5 years).
  • Experience in the following regions is preferred: United States, Central Europe, and Eastern Europe.
  • Fluency in English is required.


The consultant will report directly to an HICD Accelerator Specialist. The HICD Activity Chief of Party is the ultimate reporting authority.

Timing and Level of Effort

This scope of work is for a maximum of 13.5 business days of labor over a 2-month period. The anticipated start date of the intervention is March 2023, but will be adjusted based on the International Consultant’s availability (the timeline can range between March 2023 - June 2023).


The program will be carried out remotely, using digital platforms with relevant audio and video conferencing capabilities.

Language of Services

The language of the intervention will be English. Reporting to the HICD Activity will be carried out in English. The final report will be submitted in English.

For candidates applying for positions based in Kaizen's office in Washington, DC, we utilize to mitigate bias in the recruitment process. Upon submitting an application, candidates will receive an email from, prompting them to go through the anonymous screening. In order to be considered for a role, candidates must respond to and proceed with the application. We do not currently use for project positions outside of the United States.

At Kaizen, A Tetra Tech Company, we find strength in our diversity. We are committed to creating and sustaining an inclusive working environment in which everyone has an equal opportunity to fulfill their potential. We know that we can only do development differently if we are open to and inclusive of new and unique perspectives. We encourage candidates of all abilities, ages, gender identities and expressions, national origins, races and ethnicities, religious beliefs, and sexual orientations to apply. Further, we urge parents and non-parents, married and unmarried, those from different or non-traditional educational backgrounds, and persons of all other diverse identities or experiences to apply. Kaizen is an equal opportunity employer.


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